Terms and Conditions – CitizenOverseas.com
Effective Date: 1st July 2025
By accessing or using the services provided by CitizenOverseas.com (“we,” “us,” or “our”), you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our website or services.
1. Acceptance of Terms
By using this website and booking services through CitizenOverseas.com, you agree to be legally bound by these terms and all applicable laws and regulations.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our services.
3. Service Scope
Citizen Overseas provides travel and tourism services including but not limited to flight bookings, hotel reservations, visa assistance, travel insurance, tour packages, and customized travel planning.
4. Booking & Payment
All bookings are subject to availability. Full or partial payment may be required at the time of booking. Prices may vary based on market changes and availability.
5. Cancellations & Refunds
Cancellation and refund policies vary by service provider. Citizen Overseas will assist with cancellations but is not liable for any non-refundable components. Please read the specific cancellation policies during booking.
6. Travel Documentation
You are responsible for ensuring that all travel documents (passport, visa, health certifications) are valid and accurate. We are not liable for denied boarding or entry due to insufficient documents.
7. Visa Services Disclaimer
We provide visa assistance services; however, visa approval is at the sole discretion of the consulate or embassy. We are not responsible for delays, rejections, or losses arising from visa issues.
8. Travel Insurance
We recommend that all clients obtain travel insurance. Citizen Overseas is not responsible for any losses due to trip cancellations, delays, lost baggage, or medical emergencies.
9. Changes in Itinerary
Citizen Overseas reserves the right to modify or cancel travel arrangements due to force majeure, airline schedule changes, government advisories, or other unforeseen circumstances.
10. Accuracy of Information
We strive to ensure the accuracy of all information on our website. However, Citizen Overseas does not guarantee that all content is complete, error-free, or up to date.
11. User Conduct
You agree not to use this site for unlawful purposes or to transmit any harmful, threatening, defamatory, or obscene content.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, privacy policies, or practices of such websites.
13. Limitation of Liability
Citizen Overseas is not liable for any direct, indirect, or consequential loss or damage resulting from the use of our services, including delays, cancellations, or errors by third-party providers.
14. Intellectual Property
All content on this site (logos, images, text, graphics) is the property of Citizen Overseas or its partners and may not be used or reproduced without permission.
15. Privacy Policy
Use of this site is also governed by our Privacy Policy. By agreeing to these Terms, you also consent to the collection and use of your data as described therein.
16. Pricing Errors
In the event of a pricing error, we reserve the right to cancel or adjust any bookings made under incorrect pricing without liability.
17. Promotions and Offers
All promotional offers are subject to availability and may be withdrawn or modified at our discretion without prior notice.
18. Customer Responsibility
You are responsible for providing accurate contact details and information during booking. We are not liable for errors caused by incorrect user inputs.
19. Jurisdiction
These Terms are governed by the laws of the United Arab Emirates.
20. Amendments
Citizen Overseas may revise these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
21. Dispute Resolution
In the event of any dispute, the matter shall first be referred to arbitration in accordance with the rules of the UAE Arbitration Law. If a resolution cannot be reached through arbitration, the matter shall be escalated to and resolved exclusively by the competent courts in Dubai, United Arab Emirates. Both parties agree to submit to the jurisdiction of Dubai courts.